Terms & Policy – Sam Appliances

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Appliance Repair Experts | Available 7 Days a Week | Fully Insured

Appliance Repair Experts | Available 7 Days a Week | Fully Insured

Sam Appliances

Sam Appliances

Terms & Conditions

1. Terms
By accessing this website, you agree to be bound by these Terms and Conditions of Use, all applicable laws and regulations, and acknowledge your responsibility to comply with any relevant local laws. If you do not agree with any of these terms, you are not authorized to use or access this site. All materials on this website are protected under applicable copyright and trademark laws.

2. Use License
You are granted a temporary license to download one copy of the materials (such as information or software) from Sam Appliance Repair’s website for personal, non-commercial, and short-term viewing purposes only. This license does not transfer ownership and under this agreement, you may not:

modify or reproduce the materials;

use the materials for any commercial application or public presentation (whether commercial or non-commercial);

attempt to reverse-engineer or decompile any software from the Sam Appliance Repair website;

remove any copyright or proprietary markings from the materials;

transfer the materials to another individual or "mirror" them on another server.

This license will be automatically terminated if you breach any of these conditions and may also be revoked by Sam Appliance Repair at any time. Upon termination, you must permanently delete any downloaded content in your possession, whether in digital or printed format.

3. Disclaimer
All content on the Sam Appliance Repair website is provided “as is.” Sam Appliance Repair makes no guarantees, expressed or implied, and expressly disclaims any and all warranties, including but not limited to, implied warranties of merchantability, suitability for a specific purpose, or non-infringement of intellectual property or other rights. Sam Appliance Repair also does not guarantee the accuracy, results, or reliability of the materials provided, nor any content found on websites linked to ours.

4. Limitations
Under no circumstances shall Sam Appliance Repair or its suppliers be held liable for any damages (including, but not limited to, loss of data, profit, or business interruption) resulting from the use or inability to use the materials on this website, even if Sam Appliance Repair or its authorized representatives have been advised of the potential for such damages. These limitations may not apply to you if your jurisdiction does not permit exclusions on implied warranties or liability for incidental or consequential damages.

5. Revisions and Errata
The content displayed on Sam Appliance Repair’s website may include technical, typographical, or photographic inaccuracies. We do not warrant that any content on this site is accurate, complete, or up to date. Sam Appliance Repair reserves the right to make changes to this content at any time without prior notice but does not commit to updating the materials regularly.

6. Links
Sam Appliance Repair has not reviewed all websites linked from its own and is not responsible for the contents of any such external sites. The inclusion of a link does not imply endorsement by Sam Appliance Repair. Users access any linked websites at their own risk.

7. Site Terms of Use Modifications
Sam Appliance Repair reserves the right to revise these Terms of Use at any time without notice. By continuing to use this website, you agree to be bound by the most current version of these terms and conditions.

8. Service Call Fees Policy
By requesting service, you authorize the service call to proceed at the quoted price and acknowledge that the service call fee and any deposit (if applicable) are non-refundable.
Service call fees are non-refundable.
Labor charges are also non-refundable.
The service call fee is $79 + HST. For credit card payments, a 3% convenience fee may apply.

9. Parts Policy

Our technicians will make every effort to leave your space in the same condition it was found. However, some repairs require moving heavy appliances, and by requesting service, you accept that Sam Appliance Repair and its technicians will not be held responsible for damage to floors, walls, or surrounding areas.

We provide warranty coverage only for the parts repaired or replaced as indicated on your invoice. This warranty does not extend to other components. Repairs completed without part replacement are non-refundable. Electronic parts ordered or installed through Sam Appliance Repair are non-returnable and non-refundable. If you cancel the order or installation, you are still liable for the full cost of the ordered or installed parts.

We do not cover consequential or incidental damages such as water damage or food spoilage. Warranties are non-transferable. Payment is due upon receipt of the invoice.

10. Governing Law
Any legal claim relating to Sam Appliance Repair’s website shall be governed by the laws of the Province of Ontario, without regard to conflict of law principles. These terms and conditions apply to all uses of this website.

Privacy Policy

Your privacy is of utmost importance to us. This Privacy Policy has been created to help you understand how we gather, use, disclose, and safeguard your personal information. The following outlines our approach to privacy protection.

At or before the time we collect personal information, we will clearly state the reasons for which the information is being gathered.

We will collect and use personal data solely to meet the purposes we have specified and for related uses, unless we obtain the individual’s consent or are required to do so by law.

We will retain personal information only for as long as it is necessary to fulfill those specified purposes.

We will collect personal information through lawful and fair methods and, where appropriate, with the knowledge or consent of the individual.

The personal data we collect should be relevant to the intended purposes. It should also be accurate, complete, and kept up to date as needed for those purposes.

We will take appropriate security measures to protect personal information from loss, theft, unauthorized access, disclosure, copying, misuse, or alteration.

We will provide customers with clear, accessible information about our policies and procedures regarding the handling of personal information.

Our commitment is to conduct business in line with these principles, ensuring the protection and confidentiality of all personal data entrusted to us.

Warranty Policy

At Sam’s Appliance Repair, we stand behind the quality of our work. Depending on the nature of the issue and the parts used, we offer a warranty period ranging from 30 to 90 days on all eligible repairs.

Warranty Coverage Terms

Our warranty applies only to the parts that were repaired or replaced during your service appointment and is valid for the duration stated on your invoice.

Other components of the appliance are not covered under this warranty.

Service call and diagnostic fees are not covered by the warranty and are non-refundable.

Once the warranty period has expired, coverage is no longer valid.

Clogs of any kind are excluded from warranty coverage.

Warranty is void in cases of misuse, improper handling, or damage caused by the customer—whether intentional or accidental.

The warranty is not applicable if foreign objects have entered pumps, motors, or other mechanical parts, causing failure.

Our technicians aim to reduce your repair costs by fixing components whenever possible. However, if the same issue recurs and requires a replacement part not previously installed, the original warranty will not apply to the new repair unless a new part is installed.

Service Call and Diagnostic Fee

The service call and diagnostic fee is non-refundable, regardless of whether a repair is completed.

Cancellation Policy

To avoid a cancellation fee, customers must notify us at least 3 business hours before the scheduled appointment start time if they wish to cancel or reschedule.

Voicemail messages left after hours will not be accepted for cancellations. You must speak directly with a live agent to cancel, and a cancellation code will be issued as confirmation.

Failure to provide timely notice will result in a service call fee of $90 + tax. This amount may vary depending on your location, time of day, and other factors.

Payment for missed appointments must be made within 24 hours of the originally scheduled time.